1. Overview:
We are committed to ensuring that our customers receive the products they ordered in perfect condition. If you’ve received a damaged item, an item shipped by mistake, or the wrong product, please refer to the policy below to ensure a smooth return process.
2. Damaged Products:
If your product has arrived damaged, please do the following:
a. Notify us within 5 business days of receiving the product.
b. Provide clear photos of the damaged item, packaging, and shipping label.
c. Do not dispose of the item until the return process is complete.
Upon verification, we will provide you with a return label, and you can send back the damaged product at no additional cost. We will send out a replacement product or offer a full refund, as per your preference.
3. Products Shipped by Mistake or Wrong Items:
If you’ve received an item that you didn’t order or the wrong product, please adhere to the following:
a. Notify us within 5 business days of receiving the product.
b. Ensure that the product remains unopened and unused.
c. Provide photos of the received product and shipping label for verification.
Once verified, we will provide a prepaid return label for you to send back the product. We will then ship the correct product or offer a refund based on your preference.
4. Return Process:
a. Contact our customer service team via [email/phone number] to initiate the return process.
b. We will provide instructions along with a prepaid return label.
c. Please pack the product securely in its original packaging.
d. Drop off the package at the nearest [carrier] location.
e. Once we receive and inspect the product, we will process the replacement or refund within 7 business days.
5. Refunds:
Refunds will be processed to the original method of payment. Please allow 7-10 business days for the refund to reflect on your statement.
6. Exceptions:
Products that are returned without prior notice, or outside the stipulated period, may not qualify for a refund or replacement. We reserve the right to refuse returns if the product is found to be used or tampered with.
7. Contact:
For any queries regarding returns, please contact our customer service team at [[email protected]]. We are here to help and ensure a hassle-free return process.